REDWOOD CITY — A San Mateo-based debt reduction company has agreed to shell out $500,000 in restitution to settle a lawsuit that alleged the business didn't have proper state licensing and mislead customers, a prosecutor said Wednesday.
Freedom Debt Relief LLC, which operates under the umbrella company Financial Freedom Network, offers to help people get out of debt by negotiating with their creditors, according to the lawsuit filed against the company. But Freedom Debt Relief wasn't licensed by the California Department of Corporations and they charged fees higher than allowed by law, the suit said.
As part of the settlement signed Tuesday by San Mateo County Superior Court Judge Carol Mittlesteadt, the company has set up a $500,000 restitution fund for customers who contracted with Freedom Debt Relief between Nov. 1, 2004 and May 31, 2008, according to the San Mateo County District Attorney's Office.
The company did not admit any wrongdoing and will send letters to the eligible customers, who can then apply for partial refunds, in the coming weeks. They have also paid $360,000 in reimbursement to the Department of Corporations and the District Attorney's Office, as well as $90,000 in penalties.
"(Freedom Debt Relief) made some mistakes." said Deputy District Attorney Chuck Finney, adding that the business did not intend to "scam" people.
According to the lawsuit filed against them in October 2008, Freedom Debt Relief,
and other companies under the Financial Freedom Network, advertised that they could make customers debt-free in 12 to 36 months, get debts lowered by as much as half and obtain money-back guarantees on service fees, among other claims.
In reality, the complaint says, the companies often failed to contact the customers' creditors and were unresponsive to customer requests. As a result, the creditors piled on late fees and additional charges, causing higher debt, lowered credit scores and bankruptcy for some customers, the suit states. The allegations against the other companies, which had names like Bills.com LLC and Freedom Tax Relief LLC, were dismissed.
"This is a vindication of our business model," said Andrew Housser, co-CEO of Freedom Debt Relief, "We're very happy that we will be able to continue doing business in California."
Housser said the company agreed to the settlement and paid the money as a business decision.
He said they did nothing wrong, but the case against them wouldn't end until they agreed to pay some type of restitution. With the lawsuit behind them, the 580-employee company, about 340 of which are in California, will begin to expand. Housser said he will hire about 200 more employees in California and Arizona in the coming months.
"Litigation is a huge distraction and expense," he said. "Now we will be able to start growing."
Under the settlement, Freedom Debt Relief has to tell clients how much time will pass before the company will begin negotiations with a customer's creditors. The judgment did not take a stance on whether the company had been operating without a license, said Finney.